Your privacy is critically important to us.

Benchmark IT Solutions LLC (“Benchmark IT,” “we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Company Address:

Benchmark IT Solutions LLC,

651, Holiday Dr, Foster Plaza 5, Suite 400,

Pittsburgh, PA 15220, USA

website: https://www.benchmarkit.solutions/

This Privacy Policy applies solely to information collected through our website and does not apply to information collected offline or through other channels.

By accessing or using our website, you agree to the terms of this Privacy Policy and our Terms and Conditions.

1. Information We Collect

1.1 Non-Personally Identifiable Information

We collect non-personally identifiable information that web browsers and servers typically make available, including:

• Browser type
• Language preference
• Referring website
• Date and time of each visitor request

We collect this information to understand how visitors use our website and to improve functionality and user experience.

1.2 Potentially Personally Identifiable Information

We may collect Internet Protocol (IP) addresses for users who interact with the website, such as submitting forms or leaving comments. This information is handled in accordance with the same protections as personally identifiable information.

1.3 Personally Identifiable Information

We collect personally identifiable information only when you voluntarily provide it. For example, when you submit a “Contact Us” form, you may be asked to provide:

• Name
• Email address
• Phone number
• Any other information you choose to provide

2. Lawful Basis for Processing (GDPR Compliance)

Benchmark IT Solutions LLC processes personal data in accordance with the General Data Protection Regulation (GDPR). We process personal data only where we have a lawful basis, including:

• Consent- where you have given explicit consent for a specific purpose (e.g., responding to inquiries)
• Contractual necessity – where processing is required to respond to service requests
• Legal obligation – where processing is required by applicable law
• Legitimate interests – where processing supports our business interests and does not override your fundamental rights

2A. Data Processing Role and GDPR Principles

Data Processing Role

In certain engagements, Benchmark IT Solutions LLC acts as a data processor on behalf of its clients, who act as the data controllers as defined under the General Data Protection Regulation (GDPR).

When acting as a data processor, Benchmark IT Solutions LLC processes personal data solely on the documented instructions of the data controller, including with respect to the purpose, scope, and duration of processing, unless required to do so by applicable law.

Benchmark IT Solutions LLC implements appropriate technical and organizational measures and adheres to the core data processing principles set out in Article 5 of the GDPR.

GDPR Data Processing Principles

When processing personal data as a data processor, Benchmark IT Solutions LLC ensures compliance with the following principles:

1. Lawfulness, Fairness, and Transparency- Personal data is processed lawfully, fairly, and transparently in accordance with the instructions of the data controller.
2. Purpose Limitation- Personal data is processed only for specific, explicit, and legitimate purposes defined by the data controller.
3. Data Minimization- Only personal data that is adequate, relevant, and limited to what is necessary for the defined purpose is processed.
4. Accuracy- Reasonable steps are taken to ensure personal data is accurate and kept up to date where applicable.
5. Storage Limitation- Personal data is retained only for the period specified by the data controller or as required by applicable law.
6. Integrity and Confidentiality- Appropriate security measures are implemented to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
7. Accountability- Benchmark IT Solutions LLC maintains internal policies, records of processing activities, and contractual commitments to demonstrate compliance with GDPR obligations.

3. Consent Mechanism

When personal data is collected through website forms, including the “Contact Us” form, we require explicit consent through a clear affirmative action (checkbox).

• Consent is not pre-selected
• Consent is specific and informed
• The purpose of data collection is clearly explained

We maintain records of consent, including the date, time, method, and purpose of consent. You may withdraw your consent at any time by contacting us using the details provided on our website.

4. Use of Collected Information

We use collected information to:

• Respond to inquiries and requests
• Improve website functionality and performance
• Communicate updates, services, or company information (where permitted)
• Comply with legal and regulatory obligations

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage system can guarantee absolute security, and we cannot ensure or warrant complete data security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience
• Personalize content
• Store user preferences

Cookies are small data files stored on your device. You may decline cookies through your browser settings; however, disabling cookies may affect website functionality.

By continuing to use our website, you consent to our use of cookies.

7. Advertisements and Remarketing

Advertisements on our website may be served by third-party advertising partners who use cookies to display relevant ads based on browsing behavior.

We may use remarketing services, such as Google Ads, to advertise to previous visitors. Third-party vendors use cookies to serve ads based on prior visits to our website. You can manage or opt out of advertising preferences via Google Ad Settings or your browser controls.

This Privacy Policy applies only to cookies used by Benchmark IT Solutions LLC and not to third-party advertisers.

8. Disclosure of Information

We disclose personally identifiable information only to:

• Employees, contractors, and affiliates who require access to perform services on our behalf
• Authorities when required by law, regulation, or legal process
• Parties necessary to protect our rights, users, or public safety

Where Benchmark IT Solutions LLC acts as a data processor, disclosures are made only in accordance with the documented instructions of the data controller or as required by law.

We do not sell, rent, or trade personal information.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Aggregated Statistics

We may collect and share aggregated statistics regarding website usage. These statistics do not include personally identifiable information.

11. Affiliate Disclosure

Our website may include affiliate links. We may earn a commission from qualifying purchases made through these links at no additional cost to you.

12. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations. When data is no longer required, it is securely deleted or anonymized.

13. Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred as part of the business assets. Any acquiring entity will continue to process personal data in accordance with this Privacy Policy.

14. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a data protection authority

Requests can be submitted to our Data Protection Representative at:

Email: privacy@benchmarkit.solutions

We will respond within 30 working days

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page. Continued use of our website after changes indicates acceptance of the updated policy.

16. Contact Information

For questions, concerns, or requests related to this Privacy Policy or data protection matters, please contact us via:

website: https://www.benchmarkit.solutions/